MSpa Inflatable Hot Tubs

Can I use my MSpa indoors and outdoors?

Yes! MSpa hot tubs are suitable for both indoor and outdoor use. Most users set up their spa on a patio, deck, or backyard, while others place them inside a shed or garage. If using indoors, ensure proper drainage and ventilation to prevent moisture buildup.

What’s the difference between Air Jets and Hydro Jets?

• Air Jets: Found in all MSpa models, the 360-degree bubbling system releases thousands of soothing bubbles for a full-body massage. High-end models allow you to adjust bubble intensity for a customized experience.
• Hydro Jets: Available in select MSpa models (like the Oslo), these adjustable jet nozzles use a mix of high-pressure water and air for a stronger, targeted massage.

Do MSpa Hot Tubs have built-in seats?

All 2020 and newer MSpa models include a cushioned floor for added comfort. The Camaro, Urban, and Frame Series models feature integrated seat cushions for extra support during long soaks.

Is the spa comfortable and easy to enter?

Yes! MSpa spas provide cushioned seating and a non-slip base for stability and comfort. Warm water can help with joint mobility and pain relief.

Is MSpa noisy when turned on?

No! MSpa uses Whisper Quiet Technology and has a built-in control box wrapped inside the liner to reduce noise. MSpa is one of the quietest portable spas available.

What materials are MSpa Hot Tubs made from?

• Rhino-Tech PVC: Durable, UV-resistant, frost-resistant, and tear-resistant material used in all MSpa models.
• DWF Material: Found in Mono (Frame Series), this ultra-stiff material has high-strength internal threads for structural support.
• Luxury Plastic Panels: Used in Tribeca and Oslo models for a lightweight, wood-look finish with added durability.

How easy is it to set up an MSpa?

MSpa hot tubs feature built-in controls for one-touch inflation—no need for external pumps or complicated pipe connections. Simply press a button, and your spa inflates automatically. Refer to your owner’s manual for step-by-step setup instructions.

Where should I set up my MSpa?

• Flat, Even Surface: Place your MSpa on a smooth, level area that can fully support the weight of the filled spa and users. Uneven surfaces can cause structural stress and liner damage.
• Power Access: Ensure your spa is close enough to a power source (16.7ft cord length) but far enough to prevent water splashes near the outlet.
• Wind & Drainage: Positioning your spa near a fence or windbreak helps retain heat and reduces energy costs. Also, plan for efficient drainage when changing or storing water.

How long does it take to fill an MSpa?

Filling time varies by model and water pressure but typically takes about 1 hour to reach the minimum fill line.

How do I know when my spa is properly inflated?

Check the manometer attached to the valve cap or inflation hose. Follow the instructions printed by the air valve or in the owner’s manual to ensure correct pressure.
🚨 Warning: Over-inflation can damage the liner and is not covered under warranty.

How do I drain my MSpa?

1. Attach a hosepipe to the drain adapter.
2. Open the stopper cap inside the spa to release most of the water.
3. Tip the spa to drain any leftover water or use a Pool & Drain Pump for faster removal.

How do I inflate the optional inflatable bladder?

• If your spa includes an inflatable bladder, check your owner’s manual for instructions.
• If purchased separately, you’ll need an inflation hose or foot pump.

How long does it take to heat an MSpa?

Heating time depends on the water temperature, ambient air temperature, and spa model. MSpa hot tubs heat at approximately 3-4°F per hour.

To speed up heating:

• Keep the lid on to retain heat.
• Use a heat preservation mat and inflatable bladder (if included).

Can I use heat and air bubble massage at the same time?

✅ Yes! All MSpa models allow you to heat the water while enjoying the bubble massage.

Can I use heat and Hydro Jet Massage at the same time?

✅ Yes! MSpa models with Hydro Jets can heat and run the Hydro Jet Massage system simultaneously.

Why is my spa heating above the set temperature?

• Water continuously circulates, which can cause slight temperature variations of up to 2°F from the set temperature.
• Once the water reaches the set temperature, heating will pause and resume automatically when the temperature drops.
• If the LED display shows a much higher temperature than the set value, stop using the spa and contact customer support.

Is an MSpa easy to clean and maintain?

✅ Yes! MSpa hot tubs are designed for easy maintenance and come with a detailed owner’s manual. You can also find step-by-step videos at MSpa Support.

How much does it cost to run an MSpa?

Running costs depend on electricity rates, usage, and insulation. On average, customers report a cost of around $1 per day.

Can I leave my spa unattended for a long time?

• Over 2 Weeks? Drain, deflate, dry, and store the spa properly.
• Just a few days? Put the spa in Standby Mode. The smart filtration and anti-icing system will keep it in good condition.
• Going away for a couple of days? Secure the lid, release some air to prevent over-inflation from heat or sun exposure.

Does the spa need constant power to stay inflated?

❌ No! The spa stays inflated without the pump running. Inflation takes just 1-2 minutes during setup.

Can I add more air after filling with water?

✅ Yes! Inflate as needed until the manometer points to GREEN.

Can I leave my MSpa outside year-round?

✅ Yes, the spa is waterproof, but if you’re expecting heavy rain or extreme weather, bring it indoors. Do not use the spa when temperatures fall below 39°F, as prolonged cold exposure can damage components.

How do I feflate and store my MSpa for winter?

1. Drain the spa completely.
2. Clean with a mild non-abrasive cleaner, then rinse.
3. Dry thoroughly and store in the original box with all accessories.
4. Keep in a temperature-controlled space (32°F – 104°F) with desiccant (silica gel) to prevent moisture damage.

Can I leave my spa ON all the time?

✅ Yes! Keeping the heater on maintains water at the set temperature and is the most energy-efficient option—especially in cold regions.

If not in use for a while, use Standby Mode:
✔️ Heater OFF | Filtration runs 60 min every few hours
✔️ Anti-Icing System automatically heats water if temps drop below 33.8°F

⚠️ In extreme cold, always keep the heater on or use Standby Mode if the spa is filled with water to prevent freezing damage.

How do I maintain spa water daily?

To keep your spa water clean and clear, follow these daily maintenance steps:

✅ Filtration & Circulation: Water is automatically filtered whenever the heater, UVC sanitizer, or ozone system is running. You can also turn on filtration separately to improve water circulation.

✅ Water Testing & Chemical Balance: Use test strips every other day to monitor chlorine/bromine and pH levels. Adjust as needed to maintain optimal water quality.

How often should I change the water?

The frequency depends on usage and water maintenance. You can extend water lifespan by:

•  Testing and balancing water regularly
•  Cleaning the filter after each use and replacing it as needed
•  Keeping the spa covered when not in use

📅 With proper maintenance, your spa water can last 1-2 months before needing a full change.

Do I need to use chemicals in my MSpa?

✅ Yes! While MSpa hot tubs feature UVC sanitation and ozone purification, these systems enhance but do not replace chemical treatment. You must still use chlorine or bromine to kill bacteria and keep water safe.

What should the pH level be?

Keep the pH between 7.0 and 7.4. Regularly test and adjust your pH to prevent cloudy water, scaling, or irritation.

How do I activate Sleep/Standby Mode?

To activate power-saving Standby Mode, turn off all functions on the remote control or control box while keeping the spa connected to power. This allows automatic functions like filtration and anti-icing to run as needed.

✅ Use the timer mode while in standby to have the spa warm and ready at your preferred time.

How does the Timer Function work?

The Timer function lets you schedule when the spa should start heating.

1. Set the desired temperature (e.g., 102°F)
2. Turn off heating by pressing the “HEATER” button. Ensure all functions are off
3. Press “TIMER” and use the up/down arrows to set the delay in hours
4. After 10 seconds, the TIMER button flashes, confirming activation

🚫 To disable the timer, press and hold the “TIMER” button for 3 seconds.

How does Ozone Sanitization work?

The O3 Ozonator eliminates resistant bacteria and reduces the need for chemical treatments.

• Runs for 2 hours after being activated.
• Only runs when the spa is not in use.
• Press the control panel/remote control to start.
• Recommended: Activate before and after use for optimal sanitation.

🚨 Ozone cleaning does not replace chemical treatments—you must still use chlorine or bromine for proper water care.

Can Ozone Cleaning run while the Spa is closed?

✅ Yes! It’s recommended to activate ozone cleaning while the spa is covered to enhance its effectiveness.

How does UVC Cleaning work?

The UVC system kills over 60 microorganisms and pathogens without using chemicals.

• Continuously sanitizes water inside the control box chamber as it passes through.
• Safe to use while in the spa.
• Press the control panel or remote to activate before or during spa use.

🚨 UVC cleaning complements water treatment but does not replace chemicals. You must still use chlorine or bromine to maintain proper water quality.

What is covered under the MSpa warranty?

MSpa covers below manufacture warranty period from purchasing date:

• 12 months for the electric parts
• 6 months for the spa (Comfort Series)
• 12 months for the spa (Premium/Urban/Muse Inflatable Spa/Rigid Wall MSpa)
• 24 months for the rigid wall frame (Tribeca, Oslo)

How do I submit a warranty claim?

Visit the MSpa website to submit a warranty claim. You will need to know your purchase date and serial number.

Where is the serial number on my MSpa?

The MSpa serial number can be found on the back of your spa’s controller or on one of the feet of the engine block.

Am I still covered under warranty if I bought my MSpa secondhand?

No. MSpa warranty only applies to the original purchaser and terminates upon any transfer of ownership.

Can I Repair My Spa Liner with the Repair Kit?

✅ Yes! Small scratches or holes can be repaired using the provided PVC patches. However, glue is not included due to shipping restrictions. You can purchase repair glue locally or contact MSpa support for assistance. Ensure the surface is clean and dry before applying the patch.

Why does my MSpa look lopsided?

Your MSpa must be set up on a flat, stable surface. If the spa is on an uneven or soft surface, it may tilt or appear uneven when filled with water. Ensure even distribution of the liner when setting up.

Why do I see algae even if I’m using the filter regularly?

Filtration alone does not prevent algae growth. To keep your water clean:

• Use chlorine or bromine to kill bacteria
• Maintain pH balance between 7.0 – 7.4
• Regularly replace or clean your filter

Why does the Bubble Massage stop after 20 minutes?

The bubble massage system automatically shuts off after 20 minutes as a safety feature. You can restart it after 10 minutes by pressing the BUBBLE button again.

Can I remove the Inlet or Outlet while the spa is filled with water?

❌ No! Always drain the spa completely before attempting any maintenance. Removing components while the spa is filled may cause water leaks or electric shock.

Why is the FILTER Button flashing or red?

A flashing or red FILTER button means the filter cartridge needs cleaning or replacement. Once cleaned or replaced, hold the FILTER button for 3 seconds to reset the reminder.

📖 For more troubleshooting tips, check your owner’s manual or download it from the product page.